Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to declare as quickly as possible online through the Services Australia site.

To receive JSP an individual must:

- be of qualifying age for JSP - fulfill Australian residence requirements for JSP - be unemployed, and - trying to find work and happy to take part in activities that increase their possibilities of discovering a job, or - not able to work, study or search for work due to medical condition, disease or injury, or - utilized or studying full-time and are not able to carry out these due to a medical condition, disease or injury and work or research study to return to

If the customer has actually suggested they are not able to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours per week, and - their earnings falls below the JSP income test cut-off

For example, a self-employed DSP consumer is still working 30 hours per week, however their income has decreased. See Rates and Thresholds.

In all cases, inspect if the client is qualified to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being certified they must offer their savings account balances, proof of earnings and work separation information.

Customers can begin an early claim online. They will have the ability to finish Your individual information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online till within 14 days of being qualified for JSP. They will get a suggestion alert 14 days before the eligibility date.

A detained person might lodge a claim as much as 3 weeks before release from jail. These claims are ruled out early claims as the consumer is certified however not payable when they claim.

Customers transferring from an existing earnings support payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers need to develop a myGov account and connect their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:

- indication in to myGov and access their connected Centrelink online account - ensure their individual details are correct. From the menu, select the My information > Personal and contact details > My profile to make updates - from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a minimized concern set as part of their online claim if they are:

- currently in receipt of an earnings support payment, or - have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing certification for their present payment.

The job will enable the client to carry out a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers considered not able or inappropriate to finish an online claim or candidates. ACC ought to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC implies:

- the customer can begin a claim online and a Service Officer can take it over, or - a Service Officer can help a client begin a claim which can then be finished by the client in their Centrelink online account

Remote customers

If the client resides in a remote area and generally uses an agent, Remote Service Centre, or phone to do service and is unable or inappropriate to complete an online claim, the client must be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote clients.

The customer needs to have:

- the remote indication revealing on the Customer Overview, or - a domestic address in a remote area

To examine the address is in a remote location:

- browse the town name in Office Locator - see the Towns Result List - view the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of an individual, motivate the nominee to help the person claim JSP utilizing the individual's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it may not be sensible for a client to finish all Required jobs prior to submitting their claim. These consist of when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, Services Australia need to determine if they have minimized their employment prospects by transferring to a brand-new place.

If this is the case, the Service Officer need to investigate a possible MALEP employment related exclusion duration.

Unemployed due to a voluntary act or misconduct

If the consumer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.

Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance event has actually taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task applicants undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are qualified for a referral to a Workforce Australia or other professional provider, will have an initial appointment booked throughout the Participation Interview. Attending this very first service provider consultation is called the task candidate's RapidConnect requirement.

In many cases, meeting RapidConnect requirements will figure out the start date of the task hunter's income assistance payment. Note: this is subject to job seekers meeting any waiting durations and certification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task seekers to the Workforce Australia online work service. This excludes job hunters residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been receiving an earnings support payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will immediately calculate this and use the suitable rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to customers during their online claim. Employer information, gratisafhalen.be name and ABN, will be provided to the client if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the company within the claim. If a client validates the employer, as soon as on payment, STP pre-filled earnings will be presented to the customer when they report. If the consumer does not confirm the employer, when on payment, the STP employer might present to the consumer once again when they report.