Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as quickly as possible online via the Services Australia site.

To get approved for JSP an individual must:

- be of certifying age for JSP - meet Australian house requirements for JSP - be out of work, and - searching for work and happy to participate in activities that increase their chances of discovering a task, or - not able to work, study or search for work due to medical condition, health problem or injury, or - used or studying complete time and are not able to carry out these due to a medical condition, illness or injury and work or research study to return to

If the customer has shown they are not able to work due to a short-term inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours each week, and - their earnings falls below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, but their income has decreased. See Rates and Thresholds.

In all cases, check if the consumer is qualified to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they need to supply their savings account balances, proof of income and employment separation details.

Customers can start an early claim online. They will have the ability to finish Your personal information, Your circumstances and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to respond to in the online claim.

can not complete Review and Confirm, Next actions or submit the claim online up until within 2 week of being qualified for JSP. They will get a pointer notification 2 week before the eligibility date.

A detained person may lodge a claim approximately 3 weeks before release from prison. These claims are not thought about early claims as the customer is certified but not payable when they claim.

Customers moving from a present income support payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers need to create a myGov account and connect their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they should:

- indication in to myGov and gain access to their linked Centrelink online account - ensure their individual information are proper. From the menu, pick the My details > Personal and contact details > My profile to make updates - from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a minimized question set as part of their online claim if they are:

- presently in invoice of an income support payment, or - have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job exists to the consumer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their existing payment.

The job will permit the consumer to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered not able or inappropriate to complete an online claim or candidates. ACC needs to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC suggests:

- the consumer can start a claim online and a Service Officer can take it over, or - a Service Officer can help a consumer begin a claim which can then be completed by the client in their Centrelink online account

Remote clients

If the consumer lives in a remote location and generally uses a representative, Remote Service Centre, or phone to do service and is unable or inappropriate to finish an online claim, the client should be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for determined remote clients.

The customer must have:

- the remote sign revealing on the Customer Overview, or - a residential address in a remote place

To inspect the address remains in a remote location:

- search the town name in Office Locator - see the Towns Result List - view the Remoteness column

Customers with nominee arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of an individual, encourage the candidate to help the person claim JSP using the person's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it might not be affordable for a customer to complete all Required tasks prior to submitting their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.

If the consumer has actually moved address within the previous 26 weeks, Services Australia should figure out if they have actually reduced their work prospects by moving to a new place.

If this holds true, the Service Officer should examine a possible MALEP work associated exclusion duration.

Unemployed due to a voluntary act or misconduct

If the consumer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have taken place.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance occasion has actually occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task applicants are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are qualified for a recommendation to a Labor force Australia or other professional company, will have an initial consultation reserved throughout the Participation Interview. Attending this very first provider visit is known as the task seeker's RapidConnect requirement.

Most of the times, conference RapidConnect requirements will determine the start date of the task candidate's earnings assistance payment. Note: this undergoes task seekers meeting any waiting periods and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new task hunters to the Workforce Australia online work service. This excludes task applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and employment over

Single client aged 55 years and over who have been getting an income assistance payment or allowance for 9 or more constant months may be entitled to a higher rate of payment. The system will immediately compute this and apply the proper rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to customers throughout their online claim. Employer information, name and ABN, will be provided to the consumer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the employer within the claim. If a customer validates the company, once on payment, STP pre-filled income will be provided to the client when they report. If the consumer does not validate the employer, once on payment, the STP company might provide to the consumer once again when they report.