Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how a person can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as quickly as possible online by means of the Services Australia site.

To get approved for JSP an individual should:

- be of qualifying age for JSP - fulfill Australian home requirements for JSP - be out of work, and - looking for work and going to take part in activities that increase their possibilities of finding a job, or - not able to work, study or try to find work due to medical condition, illness or injury, or - employed or studying full-time and are not able to carry out these due to a condition, health problem or injury and work or research study to go back to

If the consumer has indicated they are unable to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours per week, and - their income falls below the JSP earnings test cut-off

For instance, a self-employed DSP client is still working 30 hours per week, but their earnings has minimized. See Rates and Thresholds.

In all cases, check if the customer is eligible to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being qualified they must supply their bank account balances, evidence of income and work separation information.

Customers can begin an early claim online. They will be able to complete Your individual information, Your scenarios and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to respond to in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online up until within 2 week of being eligible for JSP. They will get a reminder notice 2 week before the eligibility date.

An apprehended person may lodge a claim up to 3 weeks before release from prison. These claims are not considered early claims as the client is certified but not payable when they declare.

Customers transferring from a present earnings assistance payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers should create a myGov account and link their Centrelink online account to it.

Once the client has connected their Centrelink online account to myGov, to start an online claim for JSP they need to:

- indication in to myGov and gain access to their linked Centrelink online account - ensure their personal information are proper. From the menu, select the My details > Personal and contact details > My profile to make updates - from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a reduced question set as part of their online claim if they are:

- presently in invoice of an earnings assistance payment, or - have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their current payment.

The job will permit the customer to undertake a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers deemed not able or unsuitable to complete an online claim or candidates. ACC ought to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC suggests:

- the customer can start a claim online and a Service Officer can take it over, or - a Service Officer can help a client start a claim which can then be completed by the consumer in their Centrelink online account

Remote clients

If the customer resides in a remote location and usually utilizes a representative, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the client must be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote clients.

The customer must have:

- the remote indicator revealing on the Customer Overview, or - a property address in a remote location

To examine the address is in a remote area:

- search the town name in Office Locator - view the Towns Result List - see the Remoteness column

Customers with nominee arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim first. If they decline the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, encourage the candidate to assist the person claim JSP using the person's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it might not be sensible for a consumer to finish all Required jobs prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.

If the consumer has actually moved address within the previous 26 weeks, Services Australia must identify if they have reduced their work potential customers by transferring to a new place.

If this holds true, the Service Officer must examine a possible MALEP work associated exemption period.

Unemployed due to a voluntary act or misbehavior

If the client has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance occasion has happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task applicants undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Labor force Australia or other expert supplier, will have a preliminary appointment booked during the Participation Interview. Attending this first provider consultation is called the task hunter's RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will figure out the start date of the task hunter's earnings assistance payment. Note: this goes through task applicants fulfilling any waiting periods and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job applicants to the Workforce Australia online employment service. This leaves out task candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been receiving an income support payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will instantly calculate this and use the proper rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to clients during their online claim. Employer information, name and ABN, will exist to the consumer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the employer within the claim. If a client verifies the employer, as soon as on payment, employment STP pre-filled income will be presented to the client when they report. If the customer does not validate the employer, when on payment, the STP employer might present to the customer again when they report.