Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how a person can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online through the Services Australia website.

To get approved for JSP an individual must:

- be of qualifying age for JSP - satisfy Australian home requirements for JSP - be unemployed, and - searching for work and going to take part in activities that increase their opportunities of discovering a job, or - unable to work, study or look for work due to medical condition, disease or injury, or - employed or studying complete time and are not able to undertake these due to a medical condition, health problem or injury and work or research study to go back to

If the customer has suggested they are unable to work due to a short-term inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

- they are still working 30 or employment more hours per week, and - their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours each week, however their earnings has actually lowered. See Rates and Thresholds.

In all cases, inspect if the consumer is qualified to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become certified they should provide their savings account balances, evidence of earnings and employment separation information.

Customers can start an early claim online. They will be able to finish Your individual details, Your scenarios and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to respond to in the online claim.

Customers can not complete Review and Confirm, Next steps or send the claim online up until within 2 week of being qualified for JSP. They will get a pointer alert 2 week before the eligibility date.

A detained person might lodge a claim as much as 3 weeks before release from jail. These claims are not thought about early claims as the consumer is certified but not payable when they claim.

Customers transferring from an existing income assistance payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers must develop a myGov account and link their Centrelink online account to it.

Once the client has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they must:

- indication in to myGov and access their linked Centrelink online account - ensure their personal information are appropriate. From the menu, select the My details > Personal and contact details > My profile to make updates - from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers declaring or employment moving to JSP will see a minimized question set as part of their online claim if they are:

- presently in invoice of an earnings assistance payment, or - have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job exists to the customer on their Centrelink online account homepage up to 28 days prior to losing credentials for their present payment.

The task will enable the customer to undertake a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered not able or inappropriate to finish an online claim or candidates. ACC should likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC indicates:

- the customer can begin a claim online and a Service Officer can take it over, or - a Service Officer can assist a client begin a claim which can then be completed by the customer in their Centrelink online account

Remote customers

If the client lives in a remote location and usually utilizes a representative, Remote Service Centre, or phone to do business and is unable or unsuitable to finish an online claim, the customer must be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for determined remote consumers.

The customer must have:

- the remote sign showing on the Customer Overview, or - a property address in a remote location

To check the address is in a remote location:

- search the town name in Office Locator - view the Towns Result List - see the Remoteness column

Customers with candidate arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of a person, motivate the nominee to help the person claim JSP utilizing the person's Centrelink online account. If the nominee is not able or reluctant to do so, a is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it may not be sensible for a client to finish all Required tasks prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.

If the client has moved address within the previous 26 weeks, Services Australia must determine if they have actually minimized their work potential customers by moving to a brand-new place.

If this holds true, the Service Officer should examine a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the client has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have taken place.

Do not create compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance event has actually happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job applicants are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a recommendation to a Workforce Australia or other professional provider, will have a preliminary consultation reserved throughout the Participation Interview. Attending this very first provider appointment is called the job candidate's RapidConnect requirement.

For the most part, conference RapidConnect requirements will determine the start date of the job candidate's earnings assistance payment. Note: this goes through task applicants meeting any waiting periods and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task candidates to the Workforce Australia online work service. This leaves out task applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been receiving an earnings support payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly compute this and use the suitable rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to consumers during their online claim. Employer information, name and ABN, will exist to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the company within the claim. If a customer verifies the company, once on payment, STP pre-filled earnings will be presented to the customer when they report. If the client does not validate the company, as soon as on payment, the STP company may present to the customer again when they report.